Consulting

Are you wondering how to reduce staff turnover and improve service levels within your center?  With many years experience training, evaluating and providing both quality assurance checks and coaching support in emergency dispatch, you can count on Begg & Associates to give you a clear and actionable assessment of your organization as it is currently functioning and to develop a customized program to help you improve where needed, efficiently and economically.

Consulting Service areas include:

Dispatch Quality Improvement: We assist you in developing as well as maintaining a solid review system for dispatch and call assessment processes to ensure consistency and continuous improvement in service delivery.

Employee Engagement: Here we focus on culture and how to create a culture where people support one another, recommit to learning and service every day and feel a sense of connection to their team, your organization and the communities you all serve.

Hiring & Staff Retention:  We work with you to explore hiring and onboarding practices, as well as ongoing training, coaching, managing and mentoring, all designed to keep the best people committed to your team for the long term.

Stress Management:  Using well-regarded metrics evaluating stress indicators as well as workplace observation and employee interviews, we determine who among your team is at risk of stress-related illness or compassion fatigue and then work with you on an individually-tailored program of stress reduction, prevention and management.

Training Curriculum:  We’ll help you maximize the money you invest in your training programs by reviewing your curriculum and course materials to ensure they meet todays industry standards.  We work with you to create a unique training program for your communications center to ensure participants exceed your performance expectations.

Please contact us for further information.