Emergency Dispatch

Emergency Dispatch as a career is very rewarding and exciting. As the first, first responder, you are the first line of help to people calling for assistance in their moment of crisis. It is imperative that you are prepared to handle any situation without hesitation and that you assess each call correctly the first time, every time.

At Begg & associates, we believe that it takes time and ongoing support to develop into an exceptional emergency tele-communicator. We offer unique accessible and affordable Continuing Dispatch Education programs with follow up coaching sessions that provide the training and support you require to excel in your career.

We assist our clients to:

• Develop strong communication skills
• Learn how to provide exceptional customer service over the telephone
• Develop the skills to provide high quality call assessments
• Gain confidence in dealing with difficult callers
• Learn respectful and professional techniques to deal with difficult callers
• Develop an awareness around the  importance of stress management
• Acquire a better understanding of the risks associated within the profession
• Implement and maintain a strong quality improvement program
• Meet Continuing Dispatch Education requirements

Working with us as an organization responsible for a communication center, our clients:

• Have employees committed to providing exceptional service
• Experience fewer complaints from the communities they serve
• Retain employees, thereby decreasing training costs
• Improve center morale
• Develop stronger relationships with their staff
• Experience fewer risks associated with poor call assessments
• Improve interpersonal interactions between staff members

Please contact us for further information.